The Gojek Call Center becomes a solution and the key to its great success
Gojek’s call center has a role to play in terms of the rapid progress of one of the rising companies in this digital-filled age. An increasingly advanced and developing era is leading to the modernity and sophistication of all the technologies in the world, as one of the factors that many start-up companies are able to grow rapidly.
Armed to facilitate consumers and the community at large in terms of service providers or delivery services in terms of transportation, Go-Jek is growing very rapidly and even the problem is very fast that its shares will be listed on the Indonesian Stock Exchange. Doing so will be broader in terms of raising capital by investors.
With gojek call center, it also makes it easier for its users to enjoy and file complaints with the company when they have a problem suddenly happening to them. In fact, there are many problems that affect consumers and users of Go-Jek’s services, but so far these problems have been overcome by the company.
So that the wider community as users of this application trust more and more and fully trust this company. Although there are now many emerging companies that are trying to shake up Go-Jek’s position as one of the leading and best-selling companies in this field, it still seems to have no effect. The proof is that so far its popularity still remains at its peak.
Gojek call centers are sometimes the busiest part due to the many field problems encountered by customers and the drivers themselves. Therefore, the change in this section should always be active and complied with. The employees of this call center department should always be focused and responsive when there are call center calls, especially from customers and users of this application.
Gojek’s beginning in the air
Go-jek is currently a trend for the wider community on several fronts. Everything is digital makes it more pleasing in the eyes of the public. Actually, the beginning of the establishment of this company was the result of the founder’s anxiety to see the phenomenon of base mototaxis fighting for passengers waiting a long time.
Instead of spending too much time waiting for passengers every day, through the gojek call center-based service, the company’s founder ultimately decided to create a business entity called Go-Jek. Initially, it only consisted of 20 drivers in 2010. Along with the development of time, in a very short period of 4 years, progress has been made.
This progress is because the founder, Nadiem Makarim, had a very smart breakthrough in 2014 with the innovation of an Android-based application. So, with the app, users easily order motorcycle taxis to deliver to certain destinations. That was the beginning of the explosion of the name Go-Jek.
So, Gojek’s call center service is also increasingly capable of being an integrated complaint center. Any problems encountered by users of the application are quickly answered by the company. This was given to Go-Jek to anticipate bad things happening to his customers. There are two customers, drivers and users of the delivery service.
The Gojek Business Expansion You Need to Know
Although the beginning of his establishment in Indonesia, it did not only make him want to make his big name in the country. The owner is also looking at market share in Southeast Asia. There are three other ASEAN countries in which Go-Jek participates. Because this is done to make it easier for the community at large to get transportation to change places.
The first ASEAN country outside Indonesia is Vietnam. But in Vietnam the name is not Go-Jek, but Go-Viet. It also lives up to the name of the country. Go-Viet was finally able to stand up and launch its services in 2018. Despite the pros and cons, the company’s development in Vietnam is very fast and Gojek’s call center is also improving.
Then, in the same year, Go-Jek also expanded its business to Thailand under the name GET. In Thailand, which is very densely populated, especially for tourist activities, GET is growing very rapidly. On the other hand, it is also able to provide jobs for the community at large, as one of the solutions to reduce unemployment.
Gojek’s call center was again busy with his duties when Go-Jek managed to reach Singapore. It was recorded that in 2019 they operated successfully throughout Singapore. With a very good market share there, making the business of this company more advanced and capable of generating extraordinary profits. So that investors are more enthusiastic about investing.
Investment producers in Gojek
After the beginning of its appearance that reaped pros and cons, finally this company was able to attract the attention of other companies and large parties to be willing to invest. From 2015 until now, it has been seen that there are many parts of individuals and large companies that want to invest in Gojek.
The first is NSI Ventures and Sequola Capital, as well as DST Global in 2015, which injected their capital into Gojek. So when it was booming in 2014 regarding this gojek call center-based app , these companies stepped on the accelerator as quickly as possible to invest in this company and make a profit as well.
After that, many other companies were jealous and made him not want to lose by investing in Gojek. These companies such as KKR, Warburg Pincus, Capital Group and, most recently, Farallon Capital in 2016 invested in Gojek. They see very well the potential of this company in the future.
The last thing that makes gojek’s call center employees and all internal parties excited about providing the best service is the injection of large investments from Google, Astra International and Djarum in 2018. Even Facebook and PayPal also don’twant to be outdone in investing large amounts in this company.
Benefits of using the Gojek app
A good system is one of the things that makes users of this app feel safe if something adverse happens. Because its availability for 24 hours non-stop makes its users not feel worried at all. Even when they experiencea problem or problem at midnight, the service is still active.
Because Gojek’s call center services make it the dream of individuals or the community at large, especially stopovers. The ease of ordering several things means that we do not need to come to the place directly to buy something. Just order through the device, then everything will be available in front of you.
Not to mention if there are attractive promotions regarding some discounts. It allows its users to reduce their costs. Like free shipping and discounted prices for food. The offer was made because it is one of the marketing strategies to navigate the competition in the digital world. It is legitimate to do so in order to attract the attention of consumers.
The world is increasingly advanced, making humans also prefer things that smell practical but don’t cost money and excess energy. Use existing applications wisely without harming either party. Gojek’s call center is always there for you when you get into trouble at any time.