Manual ticket cancellation: RumahTeknologi

Contact kai call center for a practical refund

Have you ever bought a train ticket but are planning to cancel it because of some activity? Just contact kai’s call center to get a refund and get your money back easily. The use of rail transport is the best option at the moment due to the convenience provided.

In addition to the booking system which is fairly simple, customers now also have advantages with refund options if the trip is not gone. With these advantages, customers do not feel disadvantaged by the obstacles that occur when they want to travel by train.

Curious about how to refund tickets you’ve booked before? There are several ways users can try, namely taking advantage of the official application of KAI or can come directly to the station table directly. Before contacting Kai’s call center for a refund , it is a good idea to follow these steps.

Placing an order through Kai Access

Not only for cancellations, this official KAI application can also be used to book travel tickets virtually. Without having to wait or spend a lot of time simply booking it through the station table, check out the steps to book tickets with Kai Access below.

  1. First of all, you need to register first. Select the “account” menu for the process.
  2. Then select the “home” menu and specify the type of train you want to use.
  3. The next step is to determine the hometown and the destination city for the trip.
  4. Bookings are also required to include the date of departure. The app also offers a back and forth ticket option to make it easier for customers to do so. Do you feel upset? Contact kai’s call center for a refund for more information.
  5. In the next step, the bookkeeper must fill in the number of passengers (maximum 4 people) provided that passengers under the age of three are classed as children’s passengers.
  6. Next, determine the train you want to use complete with class type, departure time and fee.
  7. In the process, the librarian must enter his personal information.
  8. The bookkeeper then fills out the seat number and carriage as requested. Make sure your reserved seat is still empty and has not been booked by others.
  9. The last step is to pay tickets. There are several payment options such as using a payment point system, through the LinkAja app or moving through ATMs, electronic banking or M-banking.
  10. If you find a problem, you can immediately contact Kai’s call center for a refund or simply ask about the purchase process.

Cancel tickets with KAI Access

For customers who want to cancel their tickets, they can easily use the official KAI app. Here are the steps:

  1. Accedi all’app KAI Access

The first step, you need to access the app first. If the user does not have the app installed, they can download it from google play or the app store.

  1. Go to the cancellation menu

After you open the program, the next step is to select the “delete” menu. The menu will display the tickets you have previously booked and then proceed to choose which tickets will be cancelled.

  1. Enter the ticket information menu

Before deciding to contact Kai’s call center for a refund , it would be best for you to try the following procedure. After logging into the cancellation menu, proceed by selecting the “ticket details” menu. There you will be presented with the publication of passenger data. Then select the name you want to cancel along with your bank account information as a way to return the charge.

  1. Confirmation of termination

After the passenger has been determined and a bank account has been selected, the refund process can be continued by confirming the termination. Just press the “Cancellation ticket” option to monitor the process. But before completing the above process, you must first make sure that all the data has been filled out correctly.

  1. Check historical information

A careful examination of the deletion process should be performed before disconnecting the application. To check the deletion history, simply select the “History Details” menu, and then view the information on the available page.

Manual ticket cancellation

In addition to the above methods, it is good that customers also know the steps to cancel tickets purchased using a manual system. Before you decide to contact Kai’s call center for a refund , there is nothing wrong with testing the following instructions.

  1. How to get to the train station

Since this arrangement is a manual, the ticket holder must go to the nearest train station. In general, the station will set out several conditions before making a refund, such as a booking code, the booking agent’s ID, and a copy of the identity.

  1. Completing passenger data

After visiting the nearest station, the booking provider can then meet customer service. Cs will then submit a form that will later need to be filled out by the person making the request.

The application process itself is also carried out on a special cancellation table. A notified body shall also fill in the data according to the form consisting of two copies, i.e. ticket data and passenger data. Difficulty with the methods offered? Contact the kai call center for a refund if you need more information.

  1. Go to the refund desk

The next step is to request a refund at the already available counter. Here, the counter will offer two options to pay the refund, namely by bank transfer or given in cash. For both options, the search time is a maximum of 30×24 hours from the time you start handling the cancellation.

  1. Get your refund

The next step is to get a nominal amount based on the ticket you cancelled before. But before visiting the counter, be sure to come up with the form previously provided by the counter-representative under the previous process.

You must know that the nominal amount provided by KAI certainly does not reach 100%. If you are curious to know why this is the case, contact Kai’s call center for a refund and get information related to this.

Refunds through Call Center

In 2020, PT Kereta Api Indonesia (Persero) offers convenience regarding the cancellation process and refund of tickets that consumers pre-order. Now the process is only less than three days old. But they encouraged customers to use networks for such submissions.

In addition, refund applicants must also update their kai Access application. The application update process can be done by downloading it to the Play Store or App Store to get the latest version of the app. You can get more accurate information by contacting the kai call center for a refund.

The next step is the same as the points described above, i.e. through the identification registration method according to the data listed in the previous ticket booking data. Then the customer enters the cancellation menu and enters the invoice number for the transfer process.

Most people are beginning to be interested in using the services of Indonesia’s PT Kereta Api. In addition to the increased quality of services provided, some updates are also being simplified, especially refunds. For those of you who need further explanation, just contact kai’s call center to get a refund by calling 021-121 or emailing

Learn More