The UOB call center serves customer complaints and various services
The UOB call center is certainly very useful for its users. UOB itself is one of the best banks in The Old Firm. Although in some areas most people are not familiar with it, the name UOB is already very popular in large cities. The company was founded in 1956.
If it is calculated that year, on August 31, he will even be 65 years old. With such a long-term existence, there are a lot of users themselves. Its employees alone number more than 3 thousand people. With this, the developments are already visible in many ways. The banking world is very complicated.
This complexity certainly makes various problems often encountered by their customers. This issue should be resolved as soon as possible. As a customer, you will find this difficult because knowledge of the banking world itself is not easy to find. Therefore, contacting the UOB call center may be the best choice.
Contacting UOB’s bank call center is not difficult
Call centers can help you in many ways. Indeed, the CS who manages the call center has undergone a long training. Of course, there is a mature training of the knowledge he has about call centers. This ensures that all questions and complaints submitted by consumers will receive an appropriate response.
Contacting the UOB call center itself is actually very easy. To contact him by phone, the customer must contact 14008. This was the official UOB number for customer service. The number is active for 24 hours. With him, you can contact him at any time.
But when you contact him, there is a percentage onlyperoil paid. The rates themselves are precarious. It depends on the supplier used by the consumer. The more expensive the supplier, the greater the costs that must be incurred. To reduce costs, it is the right decision to contact using a phone line.
Contacting the UOB call center by the line is all cheap. This is because the cost of a line is determined monthly so that customers do not need to spend more. Although it is very convenient, price is often an issue for consumers when you call the number.
Therefore, there is another option in the form of contacting the service via chat. To use the service, customers can contact the official email at UOB. The official email itself is in the UOB address care@UOB.co.id. However, email communication is clearly different from phone communications.
When you contact the UOB call center by email, you must be patient while waiting for the provider to provide the response. To make things easier, be sure to provide the clearest question and timeline possible. This method will make it easier for suppliers to provide the best response needs. The speed with which the answer comes will certainly benefit you .
Detailed complaint diagram
Customer complaints are the main feature of the call center. When they are contacted, there are claims that can be made by customers so that the loss is felt that they can afford cuts. However, when you contact the call center, it does not mean that the payment of the loss will be made immediately. There is a system that must first be adopted.
Let’s take as an example the case where you make a transfer to a certain amount of money. For example, you transfer money worth 100 million rupees to his colleagues. However, there is an opinion that the transfer failed. When checking the balance, it turns out that the balance has been reduced according to this amount.
When this happens, you can of course contact the UOB call center. When you contact the call center, customers will first contact CS. There, CS will provide some additional questions to listen to the complaints provided. If everything is complete, the complaint will follow.
In the complaint follow-up process, CS will lead the matter in the relevant area. The relevant field will consider why the balance could be reduced when delivery has not taken place. In this way, we will know the cause of the reduction in balance. Typically, this happens due to an error in the system.
If the problem is correct due to an error in the system, the UOB call center will express an apology to the consumer while sending an explanation about the results of this survey. In the message, UOB will declare its agreement with consumer complaints.
With the agreement, the lost amount of $100 million will be returned to consumers. Once the money is returned, the customer can check the balance to make sure the money actually comes in. If you have participated, the claims process is complete and customers can perform activities as usual.
There are several conditions under which a complaint is dismissed
When an error occurs due to the system, any complaint will be approved by UOB. Approval will also be given directly in an official message. But if the error occurs due to the negligence of the customer, the bank will reject the claim. This refusal will be transmitted directly by the UOB call center.
Of course, his denial was not held informally. It will provide a clear reason why the complaint was dismissed. When you encounter this rejection, there are several options for customers to choose from. The first option certainly stops there because he is aware that mistakes are made personally.
However, if you think you haven’t done anything wrong, the customer can make more complaints. for this type of problem, the call centre will also provide instructions on how to take the next step in the complaint. In the complaint, the consumer can direct it to two official institutions.
The first official institution was BI. Bank Indonesia will receive complaints about the payment system. The payment system itself varies from credit cards, ATMs, to funding transfers. When the problem is the loss of the balance of 100 million as in the example above, a complaint will be filed in BI.
However, in addition to BI, complaints can also be filed with the OJK. OJK itself means the Financial Services Authority. OJK is an institution that handles consumer complaints. The complaints themselves range from the current account, from the economy, to credit. You can also contact him for more complaints.
However, BI and OJK are the final step in the complaint. When both have made a decision, UOB and the client must agree and accept it. When you contact the call center, the advice of this case is clearly provided.
Various problems can be solved by call centers
There are various issues where consumers need to contact the UOB call center. One of the problems is related to debit cards. The most common problem faced by customers is in the form of debit card values. This can happen because it takes too long to insert the card or enter the PIN too often.
In addition, you can also contact the call center if you have any questions related to the banking world. The question can cover all aspects. When you ask the call center, CS will provide a detailed explanation of the question. Of course, the answer to CS is much more satisfying than looking for the answer yourself on the web.
There is no need to hesitate when contacting CS for several reasons. Its existence serves as a guide for customers. With this, it is all the right place if the difficulties are felt, searching in the call center. After all, contact the UOB call center very easily and the price is not much.