Then, where is the Manual Call Center located in the redirection? : Flixabay

Know the Switch between Air Asia Call Centers to Resolve Complaints

Air Asia Call Center is the key to solving your various problems. Through this call center you can  get  various information and instructions related to things and all the problems around the flight you need. Indeed, sometimes obstacles can arise when you are about to fly.

This call center is basically built to make it easier for customers to quickly and conveniently report and communicate various things without having to visit the airline’s office directly. No matter  where you are  at any time and at any time, you can easily reach contact with AirAsia airlines.

Basically, AirAsia itself is a type of airline that originates from Malaysia. The airline can already carry passengers on road routes around the world such as the Asian continent, Australia and even Europe. The airline’s offices are spread across various countries, including Indonesia itself.

However, as times evolve and technology is much more sophisticated, AirAsia is increasingly providing benefits to its customers including communication and reporting services. That’s why AirAsia is no longer using Air Asia call center manually, but is more online.

Then, where is the Manual Call Center located in the redirection?

If in the past every customer could contact AirAsia and AirAsia X Flight services from Monday to Sunday, now AirAsia no longer uses manual service for its customers. AirAsia has shifted all forms of complaints and communications to more sophisticated ones.

Air Asia’s more sophisticated call center  service certainly uses a more automated online system, where everyone has easier access, and it’s even easier to get the desired answer without having to wait long. This service is called AirAsia Live chat or automated chat.

Not only through automatic chat, you  can also take advantage of various other social media platforms to get in touch with the airline. For example, you can contact the airline via airasia’s official account via a direct message from Twitter or Facebook Messenger. Of course it’s affordable, isn’t it?

Another air asia call center method that can be used to contact AirAsia is to chat traditionally through the official AirAsia website. Of course, although it is not served directly by an officer, the communications service with the airline is still easily accessible and can still help you.

Understanding more about AirAsia AVA Live Chat

As explained earlier, one way to get customers to contact the airline is via live chat or live chat via chat media. AirAsia itself named the AirAsia Virtual Allstar method or known as AVA Live chat which is easily accessible.

Live chat, which is a replacement for air asia call center,  is in the form of a virtual assistant equipped with artificial intelligence (AI) that can simulate live conversations. In use, you will not have direct interaction with staff or employees, but it is managed by a chatbot that responds automatically.

Although you answer automatically, you don’t have to worry because the answers this  live chat will still be of high quality and satisfying as long as  the questions  you ask are included in popular and general questions. This medium also thwart about 11 languages which makes your work easier.

You don’t need to be confused to communicate through this medium even though the airline comes from abroad. Because, the language you will use will certainly be understood by the technology used in this Live Chat.  You can also feel another advantage, more precisely unlimited time for contact with the airline.

If in the past, when you were still manually using the Air Asia call center   , you could only communicate at 06.00 to 22.00, you do not have a time limit here. This live chat service is valid every day and at all times because it does not employ employees in this section. Take it easy, right?

How to access AirAsia AVA Live chat Practical

Being able to access AVA live chat is very easy.  All you need is a stable Internet connection and a gadget device. After that, you can visit the official website of AirAsia. Go to the support page inside. After logging in, you’ll find a live chat icon in the lower left corner.

Click on the Air Asia call  center button in the form of a live chat and you will be directly connected to live chat. If you want to facilitate access to live chat, you can also download the AirAsia service app on your mobile phone. There is also a live chat service here.

Not only through the site, mobile app, Facebook, but also Twitter, recently AirAsia also planned to further expand this chatbot service that can also be accessed on Whatshapp and WeChat. Both are very close to the user so it will certainly be easier to access.

You can choose the platform you prefer to contact AirAsia if you have problems or various other problems. While it’s instant and sophisticated, you can still make manual calls with staff, but that’s usually going to go through a pretty long process.

What are the thingsthat can be helped via live chat?

It has been explained beforehand, as it does not use staff services in its latest Air Asia Call Center  service – the answers given by this chatbot are general and depend on frequently asked questions. Therefore, you also need to understand what are the things that can be accurately answered by chatting live.

Things you might be  able to ask via live chat include booking or changing tickets, how to buy luggage, flight status information, information about AirAsia promo queries, and even how to buy inflight meals.    You can also choose a place through this live chat.

Through this live chat, as a passenger , you can also apply for a refund when canceling your airline ticket. The latest information related to AirAsia Airlines can be obtained here. Everything has become very complete and convenient to make it easier for you to use this flight service.

However, another thing you should also  pay attention to is how to ask. Since  you’re not  talking to a real person, then you can’t ask questions that are too long. Usually, you only need to enter keywords to get information about what you want to know.

For example, in this case, you want to learn sign-in information, you can just write the live sign-in keyword you use . You will receive an answer later, and you just need to follow the process afterwards. It’s easy and simple, yes!

If using this live chat service still can’t give you pleasure, you can still connect directly with AirAsia staff even though it takes a long time. Essentially, even if you no longer use the manual air asia call center, you will still be able to communicate more easily with the airline.

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