Failed to make transaction : BANSOS

Call Center Standard Chartered Indonesia 24 Jam

This is because many customers or consumers have problems in the transaction.

Especially in the crown pandetic season, many people have to stay home and avoid a crowd. For this reason, all services related to standard card complaints or complaints will be performed online.

In addition, you can contact the call center service so that any complaints or complaints can be resolved immediately. So you don’t need to come to a standard branch office to find a solution to the obstacles you’re experiencing. A standard chartered call center can help you overcome these obstacles.

Therefore, you can return to using standard chartered products that only have problems contacting the information service center provided by the company. In addition, you also remain safe from the threat of covid-19 virus because all services are now digitally based.

List of complaints that can be resolved by standard Indonesian call centre 24 hours

After the coronavirus outbreak hit Indonesia, several major companies including Standard Chartered optimized the role of call centres to serve all complaints and obstacles experienced by consumers. Therefore, customers do not have to come to the office to take care of any obstacles to the use of banking services.

Because calling services will help customers overcome the problems they face. Generally, the complaints these customers experience are not too fatal. Therefore, here is a list of complaints that can still be reviewed by the call centre from Standard Chartered Indonesia. Among them are the following:

  1. ATM card swallowed in machine

If the ATM card is swallowed in the machine, then there is no need to panic. You should only call the 24-hour standard Indonesian call center that is able to help.


So you need to get to the nearest office to get an ATM card replacement. The requirement is just to bring your ID or passport.



  1. Atm card replacement due to loss and damage

If you want to replace the old ATM with a new ONE, then you can call the call center immediately. Then, remember the number of the ATM. Then, please take a new ATM card to the nearest office.


If the ATM card is lost, then you must bring a loss letter issued by the police agency. You should also bring your ID/passport and passport. Once it is declared valid, you will then receive a replacement for an ATM card.


  1. Failed to make transaction

If your balance is rejected but the transaction is declared a failure, then you are immediately advised to contact the 24-hour standard Indonesian telephone center service  immediately.


The goal is to get accurate information about the reasons for not conducting transactions. Remember, when you contact this call center, you must attach a transaction omission (if any), time, date, transaction location, as well as account number and ATM card number.

Estimated time it takes to process users’ complaints

After contacting the Standard Chartered Bank call center to transfer problems or complaints to the transaction, the bank will take the necessary steps.


It takes about 14 working days to replace the new standard Indonesian ATM card. In addition, the replacement of ATM Bersama or Prima also requires processing time of about 14 working days from the time you call the standard Indonesian call centre 24 hours.


After you report to the call center service, you will receive an SMS notification regarding the complaint filed. And if the process of creating a new card is complete, you also receive an SMS notification regarding the collection of a new ATM card.


To replace the new standard atm card abroad, it takes at least 60 working days after you report to the standard Indonesian telephone center 24 hours. The process is also almost the same in terms of the length of work to replace the MasterCard Network ATM card.


So, a good idea is for consumers to keep ATM cards issued by Standard Chartered banks. Because the replacement of this new card lasts a long time, which is between 14 days to 60 days (depending on the type of ATM card owned by the consumer).


List of standard Indonesian call centres serving consumer complaints 24 hours

The standard chartered bank is a multinational company. So the company provides many different call center services. There are 2 lists of active 24-hour standard Indonesian call centers  to serve consumer complaints.


This call center is used by consumers on average in the transfer of problems. Because using this interactive phone, consumers can file complaints directly. Consumers then also receive responses from call center officers without a long lag.


That alone, you have to pay a fee to call the standard Indonesian telephone center through an interactive phone service. If your loan expires, the call will be terminated halfway through. Therefore, make sure you have enough credit balance when contacting the Standard Chartered call center service.


Second, you can use the call center option from social media. To reach millennials, Standard Chartered notified call center officers to respond to any complaints and complaints filed by consumers through social media such as Instagram, Twitter or Facebook.


Thus, you can save costs because there are no fees when you report to the standard Indonesian public centre 24 hours .


Therefore, you are advised to contact the interactive phone service if there are complaints that are important and urgent. If you want to ask questions or follow complaints, then you can contact the standard charter call center via social media.


How to contact the Standard Indonesian Bank Call Centre

If you want to contact the call center service from Bank Standard Chartered Donesia, then the method is very easy. It is noted that there are two methods of contacting the call center through an interactive phone service. First, you can contact via mobile phone connection in 68000.


For those of you who use landlines, there are 5 24-hour standard Indonesian centers that are ready to serve depending on your place. Each extends to several major cities, namely Suramaya (031-5472888), Medan (061-4572888), Semarang (024-8450188), Jakarta (021-57999988), and Bandung (022-4219688).


You can also send an email via personal email to file complaints or complaints at address.  You can also contact the call center via social media at Standard Chartered Donetsia (Facebook) or StanCart (Twitter).


As one of Indonesia’s multinational banks, Standard Chartered certainly provides call center services to respond to all complaints and complaints from customers. With this service, customers can immediately solve problems or problems without the need to go to the branch’s nearest office. Therefore, please choose one of the 24-hour standard Indonesian check-in centers according to the urgency of the obstacles you experience.

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